We had the opportunity to bring Primeco Claims Group into our operation to help in adjusting our claims. We had areas in the states we provide insurance services that the other IA vendors we used were unable to provide claims coverage for us.  We brought Primeco in to provide coverage in those areas that our other IA partners could not.

Since that time, Primeco Claims Group has exceeded our expectations and their contribution to our claims process has been recognized and appreciated. Once we saw the quick turnaround times – contact to the insured same day, inspection performed within 3 days and return of claim in less than 5 days – in addition to providing claims coverage to areas that other vendors could not, Primeco was asked to expand their services to all of our claim service areas.

We are grateful to have Primeco partner with us and know they will continue to be an exceptional addition our claims handling process. I would highly recommend using them.

The Lender’s Division of our company has been utilizing your property claims adjusting services for two years now. As an adjuster, with over 17 years of property adjusting experience, I am happy to report that I have been thrilled with the product we are receiving from Primeco.

I find that your adjusters go the extra mile on their claims. They are great at reporting updates to me, calling if issues arise and over all keeping me informed. This helps tremendously as I can be prepared with updates when my Insureds call for status. Furthermore, I find the work product I receive from Primeco to be top notch. The reports are thorough, and the damages are outlined room by room and elevation by elevation. The photos are always clear and provide great descriptions. The estimates are accurate and flow properly. Having all these pieces come together so well makes my job easier and more efficient. Ultimately, this allows me to serve our clients quickly and accurately which is a top priority for us.

There are times I may need an adjustment made or clarification provided, and a simple email is sent to your review team. Most of my issues are handled and returned the same day, sometimes within minutes and almost always within 24 hours. If the turnaround will be greater than a couple of hours I always receive and email confirming that it is being worked on.  Turnaround times like this on revisions, updates and questions is unheard of but highly important to efficient claim handling.

It has been a pleasure working with you and the Primeco team, keep up the great work. I look forward to many more years of a successful business relationship.

Primeco Claims Group did a very good job assisting our company this year during two CAT events. We were able to pass off numerous claims to Primeco and they handled them in a timely and efficient manner. The Primeco staff is very friendly and they’re always available to answer questions or address any concerns.